nusa138 FAQ
Users of nusa138 ask questions across several topic areas: how to set up an account and complete verification, how deposits and withdrawals work via Indonesian payment methods, what games and markets are available on the platform, and how we protect account security and data. This page answers the most common questions so you can get started quickly and understand how nusa138 operates.
We at nusa138 have compiled this FAQ to help you navigate account setup, payments, game categories, and account care. If your question is not answered here, our support team is available via email and live chat. For detailed information about our legal obligations and jurisdiction policy, see our legal notice and terms and conditions
Read through the topic sections below to find answers relevant to your needs. Each answer is written to be clear and actionable — we explain what you need to do, what documents to prepare, and what to expect. If you encounter a technical issue or need urgent assistance, contact our support team directly.
- Account and registrationhow to start, KYC verification, password recovery
- Payments and transactionsdeposit and withdrawal via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet
- Game rules and offeringsfootball betting, live-dealer tables, slots, esports markets
- Security and account careaccount protection, data handling, and support response times
Account and registration
We at nusa138 require two documents for KYC verification: a valid government-issued ID (KTP, passport, or driver's license) and a selfie holding your ID. Your ID must be current and clearly legible. The selfie must show your face and the ID document together. We use these documents to verify your identity and age before you can withdraw funds. Upload both documents via your account settings. Our verification team reviews submissions within one business day. If your documents are unclear or incomplete, we will request resubmission. Once verified, you can withdraw to your preferred payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet).
No. We at nusa138 allow one account per person. If we detect multiple accounts registered to the same email, phone number, or ID document, we will close all duplicate accounts and forfeit any balances. This policy prevents fraud and ensures fair play for all users. If you have forgotten your password or cannot access your account, contact our support team — we can help you recover access to your existing account rather than create a new one. Do not attempt to open a second account; doing so violates our terms and will result in account closure.
Payments and transactions
If your deposit or withdrawal does not complete, the funds remain with your bank or payment provider (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment). We at nusa138 do not hold incomplete transactions. Check your bank or wallet app to confirm whether the transaction was deducted. If funds were deducted but did not reach nusa138, contact your bank or payment provider first — they can trace the transaction. If your bank confirms the funds were sent to nusa138 but your account was not credited, contact our support team with your transaction reference number. We will investigate and credit your account if the transaction is confirmed.
We at nusa138 do not charge fees on deposits or withdrawals. However, your bank or payment provider may charge a fee depending on your account type and the payment method you use. For example, some online payment, e-wallet, mobile banking, or local payment transfers may incur a small fee from your provider. Check your bank or wallet app for fee information before you deposit or withdraw. We at nusa138 process your transaction at no additional cost. Any fees you see are charged by your bank or payment provider, not by nusa138. If you have questions about fees, contact your bank or payment provider directly.
Game rules and offerings
We at nusa138 offer four main game categories. Sportsbook includes football markets (Liga 1, Piala Indonesia, Piala AFF, Champions League, Premier League), badminton, MotoGP, and esports (Mobile Legends, Free Fire, PUBG Mobile). Live dealer includes blackjack, roulette, baccarat, Dragon Tiger, and multi-camera live studios. Slots include Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. Each category has its own rules and payout structure. You can access all categories from your nusa138 account once you have deposited funds. Browse each category to see current markets and game details.
Our nusa138 weekly cashback offer is calculated based on your net losses during the week. Net loss is the total amount you wagered minus any winnings. Cashback is credited as a bonus balance to your account on Monday morning. The cashback percentage and minimum loss threshold vary by promotion period. Check your account promotions page for current terms. Cashback balances are subject to wagering requirements before you can withdraw them. Read the full promotion terms in your account before participating. Cashback is not guaranteed and may be adjusted or withdrawn at any time.
Security and account care
We at nusa138 protect your account data with standard encryption (TLS 1.2 or higher). Your password is hashed and salted before storage. Your payment information is encrypted at rest. We do not share your personal data with third parties for marketing or profiling. We retain your data only as long as necessary to operate your account and comply with financial regulations. Your activity logs (betting history, login times, IP addresses) are retained for a minimum of five years for regulatory compliance. You can request a copy of all data we hold about you by contacting our support team. For full details, see our privacy policy
Our nusa138 support team responds to inquiries within four business hours during weekdays. Email and live chat are available in English and Indonesian. For urgent issues (account access problems, transaction disputes), contact live chat for faster response. For general questions, email is acceptable. Response times may be longer during holidays (Idul Fitri, Idul Adha, Imlek) or peak periods. If you do not receive a response within four hours, check your spam folder or contact us again via a different channel. We aim to resolve most issues on first contact.